Ten departments · for small businesses with an inbox and a diary
Your routine emails,
answered.
Your appointments,
kept.
Nobody hired.
Every day a customer emails to ask what time am I booked in, how much for a boiler service, where’s my invoice — and every one that waits too long is an appointment or a sale that quietly walked out the door. Deskless answers them from your own policies and your own records, reminds people before they forget to turn up, fills the slots that cancel and chases what you’re owed. It runs on a computer at your business, drafts every reply for you to approve until you trust it, and hands anything about money, health or a complaint straight to a person — always.
First month free · no contract · your records stay on your own computer
→What you’d feel by Friday
The front-desk work
that just stops being yours.
Everyone reminded the day before, automatically. A missed appointment is money that walked out the door — this is the quiet thing that keeps it from happening.
Prices, hours, “what time am I in?” — the email you answer ten times a week, handled from your own records while you get on with the work.
When someone drops out, the next person on your list is offered the slot straight away — instead of an empty chair nobody noticed in time.
Every happy customer asked once, at the right moment, in your voice — not the review you always meant to request and never did.
Unpaid invoices followed up on time and politely, so what you’re owed comes in without you spending another evening on it.
The admin that waits for you after closing — the replies, the reminders, the chasing — already drafted and waiting for a tap, not a late night.
01The roster
Ten departments. Pick the job
you’d otherwise hire for.
Each one does a single job and knows exactly where that job ends. Start with one; add another when it has earned it.
The inbox
the emails that arrive and need an answer
Support
£99$99/moshops and services with a shared inbox
Your customers get an answer in minutes, not whenever you next reach the inbox — prices, hours, returns, how-do-I, all from what you have told it.
- Replaces
- a support inbox nobody has time to keep up with
- Never
- makes something up. If it doesn’t know, it says so and hands over.
Quotes & enquiries
£99$99/motrades, cleaners, photographers, venues
No enquiry sits overnight: it answers from your price list, only ever as from-prices, asks the right questions first, and nudges unanswered quotes at 3 and 10 days, then stops.
- Replaces
- the evening spent replying to “how much?”
- Never
- gives a fixed price, promises a date, or agrees a discount. A leak or a “no heating” goes straight to you.
Consultations
£500$500/moimplant & cosmetic clinics, wedding venues, kitchen and extension firms, law
The high-value enquiry gets a considered reply in minutes, not after it has gone cold — answered from your own facts, asking what decides whether it is real, offering consultation times, and following up at 2, 7 and 21 days.
- Replaces
- the £40,000 enquiry that sat unanswered for four hours while somebody else replied
- Never
- gives a figure for their job, promises a date, discusses finance, answers a clinical question, or confirms a time in your diary.
The diary
appointments, gaps and what happens after a visit
Bookings
£99$99/moclinics, salons, anyone with a diary
Fewer no-shows: every patient reminded the day before, and “what time am I in?” and “how much notice do you need?” answered from your diary and your policy.
- Replaces
- the person who confirms appointments and chases no-shows
- Never
- changes the diary. It can only read it.
Waitlist
£99$99/modentists, physios, salons, clinics with a waiting list
A cancelled slot gets refilled instead of lost: when a real cancellation lands, it offers the slot to the next suitable person on your list, one at a time, in the order they joined.
- Replaces
- the front desk scrambling to fill a slot someone just cancelled
- Never
- books it — an acceptance comes to you to confirm. It never double-books or offers a slot nobody cancelled.
Reviews
£99$99/moclinics, garages, salons, trades
More Google reviews without the awkwardness: a few days after a visit that actually happened, it asks once, sends one gentle nudge, then stops for good.
- Replaces
- the owner who means to ask for a Google review and never does
- Never
- asks a no-show, offers anything in return, or steers an unhappy customer to a public review. A complaint goes to a person.
Recall
£99$99/modentists, vets, opticians, anyone due back on a cycle
The patients who quietly drift away come back: it works out who is due — a six-month check, an annual service, a booster — and sends a warm “you’re due” nudge to rebook. One nudge, one gentle follow-up, then it stops.
- Replaces
- the person who is meant to notice who is due back
- Never
- books it itself — a “yes please” comes to you to confirm. It never nudges someone recently seen.
The follow-through
the things that need chasing before a date
Credit control
£99$99/motrades, agencies, anyone owed money
You get paid without the awkward chase: unpaid invoices followed up at 3, 14 and 30 days, politely, never twice at the same stage.
- Replaces
- you, chasing invoices in the evening
- Never
- hounds anyone. After 30 days it stops and hands the account to you.
Renewals
£99$99/moinsurance brokers, garages, servicing, memberships
Nothing lapses unnoticed: a reminder at 30 days, 7 days and the day before something runs out, and it stops the moment it is renewed.
- Replaces
- the person who is supposed to notice what runs out next month
- Never
- quotes a renewal price it was not given, or tells anyone what they are covered for.
Paperwork
£99$99/moaccountants, bookkeepers, letting agents, brokers
The documents actually turn up: it chases what is still missing, by name, counting down to the deadline, and answers “what are you still waiting on?” from your own list.
- Replaces
- asking the same client for the same documents three times
- Never
- gives tax, legal or financial advice. That goes to a person, every time.
02The proof
It answered two. It refused three.
The refusing is the point.
A bookings department set up with a real practice’s own published policy. This is what it actually wrote, not a sample polished for the website.
Hello Anne,
Yes, you’re booked in for tomorrow, Wednesday 23 September, at 9:20am with Dr Bramwell.
If you need to change or cancel, please just reply here and we’ll pass it to the team. We ask for at least 48 hours’ business notice for changes, so do let us know as soon as you can if anything comes up.
See you tomorrow.
-
“Does one missed appointment take me off the NHS list?”→ not confident it had the facts
-
“My jaw is swollen and throbbing since yesterday.”→ possible dental emergency
-
“Can I have my deposit back?”→ money / refund
Those rules are not instructions we asked it to follow. They are decided in the software before it ever runs, which is the difference between a promise and a guarantee. The practice is not named because they have not agreed to anything, and the patients are invented. The decisions are real.
A generic chatbot answers everything, confidently, including the things that could embarrass you. The reason to trust this one is that it knows the three it should not touch — and takes its hands off. That is the whole difference.
03The window
You can see everything it does.
One screen, on your own machine. It is your window into the department, not a copy of your data somewhere else.
- Drafts wait for your approval — a tap to send, or leave them.
- What came in and what it handled, day by day.
- The ones it flagged for a person, with the reason it stopped.
- Your settings — what it is allowed to say and how it sounds.
the real, moving sample — it uses an invented practice
04How it’s different
Most AI receptionists answer
everything. This one knows better.
We won’t name anyone or bash the competition. But the way this behaves is close to the opposite of a typical AI chatbot or receptionist, and the difference is the whole point.
It runs at your premises and reads the records you already keep. Your customer list and diary never leave the building.
The usual way: a copy of your data living in someone else’s cloud.It can open your diary and records to answer from them, but it is built so it cannot change, book or delete a single entry.
The usual way: a bot that books, edits and writes back into your systems.Every reply is drafted and waits for your approval by default. When you’re ready you can switch on auto-send for the routine replies you trust — and even then it never sends anything about money, health, a complaint or legal, or anything it isn’t sure of. Those always come to you.
The usual way: AI that answers and sends on its own.Money, health and complaints go straight to a person, and it says so when it isn’t sure rather than guessing.
The usual way: a chatbot that answers everything, confidently.A long day or a busy week never changes the bill. Want texts instead of email? You plug in your own provider and pay their rate, with nothing added by us.
The usual way: billed per message, per minute or per “AI interaction.”See it work on your own email for a month before you pay anything. Stop whenever you like and keep everything it produced.
The usual way: a trial measured in days, then a contract.05Security & privacy
Your data stays yours.
That is the whole design.
The first question any business asks about software like this is where does my customer data actually go. The honest answer here: nowhere it doesn’t already sit. Most tools in this field can’t say that — they run in the cloud, so your records leave the building by definition.
On a computer in your own business — not our cloud. There is no account on our servers holding a copy of your customer list.
It opens your diary, orders and invoices to answer from them, and is built so it can never write to them. Your practice-management system is untouched.
Every reply is drafted and waits for your approval by default. You can later switch on auto-send for routine replies you trust — and even then, money, health, complaints, legal and anything it isn’t sure of still come to you first.
No risky hook into your booking system: it works from an export of your own records, so there is nothing to connect, nothing to corrupt and nothing to switch off if you leave.
Money, health and complaints are handed to a person automatically — decided in the software before it runs, so it is a guarantee, not a promise.
No contract. Stop anytime and keep everything it produced — and because your data never came to us, there is nothing of yours for us to hold onto.
The one time anything leaves your machine: to write a reply it sends that single message and the matching record to an AI service (Anthropic) to draft from — the same way any AI tool works. Under Anthropic’s commercial terms that content is not used to train their models. Reminders and invoice chases are plain templates that involve no AI at all, so your customer list, diary and books never make the trip.
06Getting started
How it starts.
A spreadsheet of appointments, invoices or orders. Nothing else.
Using your own policy and your own messages. Nothing is sent to your customers.
Your records stay there. It reads them and can never write to them.
When you are happy, you switch sending on. Until then it physically cannot email anyone.
One honest note: to write a reply it sends that message and the matching record to an AI service (Anthropic), the same way any AI tool works. Your customer list, diary and books never leave your machine, and reminders and invoice chases are templates that involve no AI at all.
07Price
Price.
We never charge per message. First month free, no contract — and pay yearly to get two months free.
Reminders, review requests and cancellation-filling working together. Your whole front desk, handled.
Everything in Front Desk, plus answering your routine customer email and “you’re due” rebooking nudges.
A single department: bookings, reviews, waitlist, support, credit control, renewals or paperwork. £49$49 a month for each one you add.
Priced on what it brings in, not the typing it saves. It handles enquiries worth thousands each. If that maths does not work for your enquiries, it is the wrong department and I will say so.
Reminders and chases go by email, which costs nothing to send. If your customers would rather have a text, you plug in your own messaging account and pay that provider directly, at their price, with nothing added by us. A text is roughly 4p, and the department counts the cost of every message before it sends one and stops at a limit you set.
Nothing to lose by
finding out what it does.
We’ve made going first as low-risk as we honestly can — because the only way to know if it earns its place is to let it work on your own inbox for a month.
- First month free. See it work on your real email before you pay anything.
- No contract. Stop anytime — and keep everything it has produced for you.
- Your records stay on your own computer. It reads your records where they already sit, and can never write to them.
- It can’t embarrass you. Every reply is drafted and waits for your approval — until you decide you trust it.
Nobody uses this yet — you’d be the first. Going first on something unproven deserves saying out loud rather than hiding behind a wall of logos, so here it is: the chance to be the founding customer, set up by the person who built it.
That is why the first month is free, there is no contract, and you can stop whenever you like and keep everything it produced. If it has done nothing for you in a month, it never will.
Send me your inbox.
Tell me which job you’re tired of and send an export of the records behind it. I’ll set it up against your real data and send you back a page like this one, with your own messages on it — so you can see it answer your own email before you decide anything.
First month free · no contract · nothing leaves your machine