Reduce appointment
no-shows.
A missed appointment is money that walked out the door. Deskless reminds every patient the day before, from your own diary, so fewer of them simply forget to turn up.
A no-show is one of the quietest, most expensive things that happens in a practice. The chair sits empty, the clinician waits, and the slot that someone on your waiting list would have taken is simply gone. Most of the time it isn’t rudeness — people forget, or the appointment was booked weeks ago and life got in the way. The fix is boring and reliable: remind everyone, in good time, every single time.
What Deskless does about it
Deskless is a small program you install on a computer at your own practice. It reads your diary — it can never change it — and the day before an appointment it drafts a plain, friendly reminder in your own voice. It also answers the questions that cause missed visits in the first place:
- “What time am I booked in?” — answered from your diary, instantly.
- “How much notice do you need to cancel?” — answered from your own policy.
- A slot that just cancelled — offered to the next person on your waiting list before the gap sets.
The honest part
Deskless drafts; you approve. Until you decide you trust it, it physically cannot email a patient without you seeing the message first. Anything that touches money, a complaint, or a clinical or medical question — a swollen jaw, a reaction, a refund — is handed straight to a person and never answered automatically. Your records stay on your machine. To write a reminder or answer a question it sends only that message and the matching record to an AI service (Anthropic), whose commercial terms mean that content is not used to train their models; your patient list and diary never leave the building.
Why we won’t promise you a percentage
You will see reminder tools claim they cut no-shows by 75% or 90%, usually footnoted “based on our own data.” We won’t put a number like that on this page, because your no-show rate depends on your patients, your notice period and your prices — not on us. What we can say plainly is what the software does: it reminds everyone, the day before, every time, and answers the questions that cause missed visits in the first place. Fewer people forgetting is the whole mechanism. How much that moves your numbers you will see on your own diary in the first month — which is free.
Which departments do this
No-shows are covered by three departments — start with one, add another when it has earned it:
Or take all three together as Front Desk for £199$199/mo. The first month is free and there is no contract — you can see it work on your own diary before you pay anything.
No-show questions, answered
How does Deskless reduce no-shows?
It reminds every patient the day before their appointment, drafted from your own diary, and answers “what time am I in?” and “how much notice do you need?” the moment a patient asks — so fewer people simply forget.
Can it change or book into my calendar?
No. Deskless can read your diary but can never write to it. It drafts reminders and replies; the actual booking and any changes stay entirely in your hands.
Do reminders go by text or email?
Email by default, which costs nothing to send. If your patients would rather have a text, you connect your own messaging account and pay that provider directly — roughly 4p a text — and the software counts every cost and stops at a limit you set.
How much will it cut my no-shows?
Honestly, that depends on your practice, not on us — so we won’t quote you a percentage the way some tools do. What Deskless guarantees is the mechanism: everyone reminded the day before, every time, with the common questions answered. You will see the effect on your own diary during the free first month.
What does it cost to try?
A single department such as Bookings is £99/$99 a month, or the Front Desk bundle is £199/$199. The first month is free and there is no contract, so you can stop anytime and keep everything it produced.
Stop losing slots to no-shows.
Tell me which appointments keep getting missed and send an export of your diary. I’ll set Deskless up against your real data and send you back a page like the homepage, with your own reminders on it, so you can see it work before you decide anything.
First month free · no contract · nothing leaves your machine